Terms of service

The agreement

These terms are an agreement between Rutba and the company that uses Rutba CRM. By accepting them, you confirm you can bind that company.

The service

Rutba CRM is a customer relationship platform. What your company can use depends on its package, shown on its plan page. We may improve or change features. We will tell you in advance if we remove something important.

Accounts

Keep your sign-in details safe and turn on two-step verification. You are responsible for what happens under your company's accounts and for who you invite. Tell us straight away at no-reply@rutbacrm.com if you suspect misuse.

Your data

Your data stays yours. You give us the rights we need to host and process it to provide the service. You must have a lawful basis for the personal data you place in the service, including consent for marketing messages. The data processing agreement forms part of these terms.

Connected services

If you connect a store, messaging channel, mailbox or payment account, you accept that provider's own terms. We do not control those providers and are not responsible for their outages or decisions.

Fees

Prices are shown in the currency of the package. A paid period is charged in advance and does not renew by itself. Moving to a smaller package does not delete data, but anything above its limits stops being added to. Unless the law says otherwise, fees for a started period are not refunded.

Fair use

You must follow the acceptable use policy. We may suspend an account that breaks it or that puts the service at risk, and we will tell you why unless the law prevents us.

Availability

We work to keep the service available and to protect your data, but we do not promise it will be free of interruption or error. Features that rely on AI can produce wrong results, so a person must review what they produce before relying on it.

Liability

Nothing here limits liability that the law does not allow us to limit. Otherwise, neither side is liable for indirect or consequential loss, and our total liability in any 12 months is limited to the fees your company paid in those 12 months.

Ending the agreement

You can stop using the service at any time. When you do, you can export your data, then ask us to delete it. We may end the agreement if you seriously break it and do not fix the problem after notice.

Law

These terms are governed by the law of the Republic of Türkiye. Disputes go to the competent courts there, unless mandatory law says otherwise.

Contact

• Rutba
• Türkiye
• Email: no-reply@rutbacrm.com